FAQ

  • What payment methods do you accept?
  • Can I place an order without creating an account?
  • Where is my order confirmation?
  • When will my order arrive?
  • Can I track my order?
  • Can I return or exchange an item?
  • Do you sell gift vouchers?

Payment

  • What payment methods do you accept?

What payment methods do you accept?

We accept the following credit cards: MasterCard, Visa, American Express and Discover.. We also accept payment by PayPal, If you decide to use either of these two methods, you’ll be taken to either the PayPal website, where you’ll be prompted to log in and process your payment. You’ll then be directed back to our merchant website once your transaction is complete.

Ordering and delivery

  • Can I place an order without creating an account?
  • Where is my order confirmation?
  • When will my order arrive?
  • Can I track my order?

Can I place an order without creating an account?

Yes. You can place an order as a guest with no obligation to create an account. We do recommend that you create an account, however, if you’d like to check your order history and have your shopping basket items and payment details saved for next time. It’s quick and easy to create an account. Just visit MrsMajiq.com and follow the instructions on-screen.

Where is my order confirmation?

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at support@mrsmajiq.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

When will my order arrive?

within 7 - 15 days

Can I track my order?

Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.

Returns

  • Can I return or exchange an item?

Can I return or exchange an item?

If your order arrives damaged, please contact us within 7 days of delivery.

After reviewing the evidence provided, we may offer:

  • A replacement product

  • A partial refund

  • A full refund

The solution offered will depend on the severity of the damage.

Minor issues such as:

  • Loose threads

  • Minor packaging damage

  • Slight wrinkles from shipping

do not qualify as product defects.

Misc

  • Do you sell gift vouchers?

Do you sell gift vouchers?

Gift Cards Not Available

At the moment, we do not offer gift cards. However, we do have a Loyalty Points Programme that rewards you every time you shop with us.

Earn points on your purchases and redeem them for discounts and exclusive rewards on future orders.

Thank you for being a valued customer and for shopping with us. 💖