Return Policy

After-Sales Policy

Last Updated: June 2026

At Mrs Majiq, customer satisfaction is our priority. If you experience any issues with your order, please review the policy below regarding refunds, replacements, returns, and order cancellations.

Reporting an Issue

To help us resolve your concern quickly, please provide:

Your order number
Clear photos of the product and packaging
A video if the issue cannot be properly shown in photos
Any relevant details explaining the problem

Failure to provide sufficient evidence may delay the resolution process.

Orders Delayed in Transit

While we strive to deliver orders within the estimated timeframes stated in our Shipping Policy, unexpected delays may occur due to customs inspections, courier disruptions, weather conditions, or other circumstances beyond our control.

If your order has significantly exceeded the estimated delivery timeframe, please contact our support team and we will investigate the shipment with the courier.

Please note:

Tracking updates may occasionally be delayed.
International shipments may require additional customs processing time.
Delivery delays do not automatically qualify for refunds.

Orders Marked as Delivered but Not Received

If tracking information shows that your package has been successfully delivered, we may request additional information before processing a claim.

Customers may be asked to:

Contact their local courier office
Check with household members, neighbors, or building management
Provide documentation from the courier if available

Mrs Majiq is not responsible for packages lost due to incorrect shipping information provided by the customer.

Damaged Products

If your order arrives damaged, please contact us within 7 days of delivery.

After reviewing the evidence provided, we may offer:

A replacement product
A partial refund
A full refund

The solution offered will depend on the severity of the damage.

Minor issues such as:

Loose threads
Minor packaging damage
Slight wrinkles from shipping

do not qualify as product defects.

Incorrect, Missing, or Defective Products

If you receive:

The wrong item
The wrong size or colour
A defective product
Missing accessories or components

please contact us within 7 days of delivery.

Depending on the situation, Mrs Majiq may provide:

A replacement item
A replacement accessory
A partial refund
A full refund

Supporting photos may be required before a resolution is approved.

Order Cancellations

Orders may be cancelled before they are processed for shipment.

Once an order has entered processing or has been shipped, cancellation requests cannot be guaranteed.

Custom-made, personalized, pre-order, or special-order items cannot be cancelled once production or processing has begun.

Returns

Eligibility

Returns are accepted within 7 days of receiving your order if:

The item is unused
The item remains in its original condition
All original tags, packaging, and accessories are included

Non-Returnable Items

For hygiene reasons, the following items may not be returned once worn or used:

Wigs
Hair extensions
Beauty products
Personal-use accessories

Return Shipping Costs

Unless the return is due to an error by Mrs Majiq or a verified product defect, customers are responsible for return shipping costs.

Original shipping charges are non-refundable.

Refund Processing

Approved refunds will be processed using the original payment method whenever possible.

Please allow 5–10 business days after approval for the refund to reflect in your account, depending on your payment provider.

Force Majeure

Mrs Majiq shall not be held liable for delays, damage, or failure to deliver caused by circumstances beyond our reasonable control, including but not limited to: